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LIMITED
WARRANTY
We here at Golden State Parts sell only the
best parts available! We offer a “Limited
Warranty” on all of the parts we sell! If
you have any problem with defects in
material or workmanship of the parts you buy
from us for 1 year from date of purchase, we
will replace it free. Liability to
Golden State Parts is limited to the
replacement of the defective part only.
PARTS NOT
LISTED
We are constantly adding new parts to our
line if you don’t see it, please
inquire! Maybe we can help.
RETURNS - REFUNDS
All returns must be pre-authorized
and may be subject to a 25% restocking fee
(unless approved). We ask that you please
enclose a copy of our invoice and
explanation for the return. You will either
get a refund check or charge card refund
slip depending on how you originally paid.
Of course, the part(s) must be packaged
properly so we get them in saleable
condition. Freight is only refundable on
merchandise that is shipped to you in error
or that is defective. All returns must be
returned to us by the most inexpensive
method available to you. (i.e. UPS Ground or
Regular US Mail)
no refunds on electrical parts!
CORE CHARGES-EXCHANGE PARTS
Some parts are sold on an exchange basis.
The core charge, will be returned upon
receipt of the rebuildable old part. A few
parts still not reproduced are sold exchange
only. Cores for these parts must be turned
in at the time of purchase.
ORDERING TOLL
FREE
Our toll free lines are open five days a
week; Monday through Friday, 8:00 a.m-5:30
p.m. PST. Dial toll free anywhere in the USA
and Canada (800) 235-5717.
Our local line is (775) 886-7000. We accept
Visa, MasterCard or Discover orders by
phone.
ORDERING BY FAX
Please fill out our order form in the
centerfold of your catalog and FAX anytime
to (888) 723-2495 US & Canada or
(775) 886-7007 Int’l & local. Please be sure
to give us your daytime phone number. We
also accept Visa, MasterCard or Discover
orders by FAX.
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ORDERING BY MAIL
Order forms are included in your catalog.
Please include Visa, MasterCard, or
Discover numbers and expiration date,
or a money order or cashiers check.
Personal checks are accepted, but bank
clearance may take 2 - 3 weeks.
FAST SHIPPING!
It is our goal to ship orders within 24
hours! A large percentage of orders are in
fact shipped the same day! Any part not in
stock will be back ordered unless the
customer requests “cancel back orders”.
SHIPPING
CHARGES
Whenever possible, we ship via UPS within
the US, Canada and other foreign countries
that offer UPS service. Our standard
shipping charge is 10% of the order total.
We have a
minimum
shipping charge of $9.00 and a
maximum shipping charge of $45.00
on
most shipments. In other words, on
standard shipments, we pay any additional
UPS charge on orders over $45.00 shipping
cost. A $1.00 charge per $100.00 of
invoice total will be charged to cover the
cost of insuring your shipment.
“Over-size
Items”
- Packages deemed over-sized or additional
handling required by UPS will be charged
at actual shipping cost.
Shipments outside the Continental US
(Alaska and Hawaii included) or any
premium transportation needed or at the
customer’s request, such as UPS “First,
Second or Third Day” air, or any other air
carrier, will be charged at actual
shipping cost. US and foreign
shipments may also utilize Parcel Post but
there are “Size Limits”.
Any shipments deemed to big or heavy for
UPS will be shipped Truck Freight
Pre-Paid! A firm quote from the shipping
company will be given to you prior to the
processing of your order.
DAMAGED
MERCHANDISE - SHORTAGES
Merchandise damaged in shipment must be
reported to the carrier (UPS, etc.)
immediately and then held with all the
shipping materials. Also, call us
immediately so we may replace the damaged
parts. We Must
Be Notified Of Any Shortages Or Errors
Within 7 days of receipt.
PRICES
Due to periodic changes in prices by our
suppliers, prices may change without prior
notice.
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